Connection is a spark that gives meaning to our lives. In the '90s, when the mobile phone was invented, it took the world by surprise. The mobile phone invention brings humans closer to each other, and people were just thinking, what could be more innovation than this?
Consequently, the mobile phone keeps on elevating, and communication keeps on getting more accessible than ever before. Today technology and innovation have made communication seamless and made the world a village.
With the innovation of AI, communication is just no more having a conversation; it has become beyond that. In an organization where communication is key to success, technologies like AI, Power automate, and Power Virtual agent has proven as a boon to businesses.
In today's fast-paced world, businesses need to stay one step ahead of the competition, and to cater to the demand of customers, companies need to explore different ways of communicating with customers using various software.
The Chatbot is one of the best ways that keep customers connected and engage with businesses. The survey states that 23% of customers use AI-integrated chatbots, while 80% of people have interacted using AI chatbots.
What is Chatbot, and how is it helpful for businesses to grow?
A chatbot is a tool or software that works as an instant messaging bot, where users can raise queries and questions and, with the help of AI technology, the software tries to answer. The Chatbot allows humans and machines to exchange voice or written messages.
It aids businesses to keep customers connected to business and provides quick assistance to the customers on their queries, providing an agile customer experience.
How Power Automate and Power virtual agent has transformed Chatbot conversation?
The ongoing trend of automating the operations and processes addressed by Microsoft, and with the help of Power Automate and Microsoft Power Virtual Agents, two powerful capabilities of conversation bots, is now elevated with automation.
These low-code options, a part of Microsoft's Power Platform, enable programmers and non-programmers to create sophisticated conversational bots backed by Power Automate workflows.
With the help of Power Automate processes, Power Virtual Agents can handle a wide range of scenarios, including those involving consumers looking to update their bank account or address update information, employees enrolling in provident plans, and customer service teams providing straightforward responses.
Customers are now looking for prompt responses to their queries and requirement. Days are gone when customers need to wait on customer care helpline numbers for 30 – 40 minutes.
Now with the help of power automation processes, customers just need to connect to the company's Chatbot, and users can seamlessly extract all information they are looking for.
Moreover, with AI-integrated chatbot power, an automated agent processes your past conversation. Based on that, Chatbot provides instant assistance by giving different options to select from the list that quickly starts your conversation.
What are Power Virtual Agents?
Power virtual agents are built to develop low-code, no-code virtual bots. In other words, users don't need to know how to code to create fully working bots to implement bot apps. This greatly simplifies the procedure for the organization and reduces business expenses.
The fact that Microsoft Power Virtual Agents is a component of Office 365 is its most robust feature. This indicates that it can be quickly integrated with other Microsoft 365 programs.
Thanks to PVA, which offers customers an AI-based platform made for chatbots, you can now manage and develop bots without the need for coding.
Why should businesses use Power Virtual Agents?
There are many reasons that businesses should embark on virtual power agents when an organization is looking to develop a chatbot.
It removes the additional cost of hiring a developer to code chatbots.
Eliminate the cost of hiring employees to assist customers.
Help organization enhances customer relationships.
Quickly respond to customer queries and questions.
Provides capability to record sessions with the client to serve better to the customers.
Final Words
Businesses harnessed with innovative technologies achieve greater heights and become stand-out performers from the competition. Embracing modern technology like chatbot partnering or power platform consulting service provider enriches companies with more resilience, agility, and scalability.
However, if your organization is looking to develop a customized Chatbot, then getting in touch with a power automate consulting service provider can help you build an agile AI bot that elevates your business to greater heights with sustainability.
