CommerceBuild has designed an integrated ecommerce solution that connects directly to your ERP system, eliminating costly manual data entry. Experience an omnichannel ecommerce solution designed to maximise customer engagement, enhance employee productivity and optimise operations.
Integrating BigCommerce and Dynamics 365 for ecommerce enables seamless synchronisation of products, orders and inventory levels between them - resulting in efficient order management, while building customer trust.
Ecommerce development company expertise is needed for any kind of online sales, for fast and reliable website performance.
Customer Experience
With today's tech-savvy consumers demanding a more tailored shopping experience, business owners must ensure they are prepared for this change. A highly customised, scalable, and intuitive E-commerce solution that allows them to keep pace with these demands is key in providing a better shopping experience for their customers. It should streamline back office and online sales operations as well as inventory management and seamless customer service for optimal results.
To achieve this, businesses must integrate their ERP and eCommerce solutions, which will reduce manual tasks, automate processes, increase profitability, and enhance customer experiences.
An integrated eCommerce solution may remove the need for multiple systems to manage order information - thus providing items which remain consistent across all online channels - while real-time inventory updates help prevent stock outs and back orders as well as streamlining financial management by streamlining payments, invoices, taxes etc in an organised fashion.
An integrated eCommerce solution also enables businesses to efficiently track customer information and preferences, which enables personalised marketing and engagement strategies, while building loyal relationships with their customers through accessing a self-service portal that allows them to monitor and manage their account.
Microsoft Dynamics 365 provides businesses with an eCommerce solution customised specifically to their individual needs, tailored with mobility in mind. It serves as a platform that connects back-office operations and customer experiences across channels - including personalised shopping experiences - for customers. Artificial Intelligence powers data transformation while mobile-first architecture makes the product accessible from any device. Prebuilt integrations also ease processes while eliminating custom integration needs.
Product Information Management
No matter where customers purchase products - from physical stores, digital catalogues, mobile apps or social media posts - accurate product information must remain consistent across channels. PIM allows you to create an engaging product experience for customers through dynamic and personalised content creation capabilities that enhance cross-selling opportunities while increasing brand credibility with an organised product catalogue that stays synchronised across channels.
An eCommerce integration with Dynamics 365 ensures data synchronisation between both systems, facilitating an effortless flow of customer, order, and inventory information between them. This reduces manual entry of information into both systems while also providing real-time updates of sales order statuses, inventory levels, customer accounts and sales orders between them.
As soon as a customer places an order on an eCommerce platform, the integration creates a sales order in Dynamics 365 automatically - this way you can monitor inventory levels closely and prevent overselling while giving customers a seamless purchase journey from start to finish.
Microsoft AI features embedded within this solution help businesses automate processes and reduce repetitive tasks, saving both time and resources while improving critical e-commerce operations. These features enable fast shipping, foster excellent relationships with vendors and customers, predict sales trends and demand forecasting and more.
As well as offering omnichannel commerce capabilities, the platform also enables businesses to integrate back-office functions with both physical and digital stores for a complete picture of operational capabilities, providing seamless customer experiences while building customer loyalty.
Order Management
Automate order management and provide customers with 24/7 self-service capabilities. Seamlessly integrate with your ERP system to eliminate data silos, streamline workflows, optimise inventory management, pricing calculations and order-to-cash cycles - all designed specifically for B2B customers. Built for B2B use cases, this unified eCommerce, Portal, Connector and Payment platform features advanced functionalities designed to assist your sales team manage quotes, orders and documents online via real time web store data.
Integration between IES Microsoft Dynamics eCommerce Manager and Business Central ensures that any changes made in either system - such as product catalogue updates or order processing updates - are immediately reflected online storefront and backend, eliminating manual entry and reducing error rates. It also offers simplified shipping management by offering prebuilt connectors as well as order fulfilment methods to choose from.
Utilize smart, rule-based fulfilment orchestration to efficiently fulfil online customer orders. Leverage predictive analytics and AI to automate fulfilment based on real-time inventory and demand forecasts; you can even proactively address disruptions through dynamic exception handling by configuring and deploying dynamic routing of orders or discounts, or redirecting shipment routes if needed.
Dynamics 365 Commerce's simplified B2B experience offers your B2-B buyers the same curated buying experiences they enjoy as consumers, helping you deliver an effortless shopping experience and increase brand loyalty. Plus, its intelligent AI features enable your business to further thrive by giving insights that enhance customer interactions and brand affinity - something increasingly vital in today's fast-moving digital shopping environment.
Inventory Management
Efficient inventory management is central to a business's success, as it ensures existing resources are maximised while anticipating future demand to minimise costs. To do this, businesses must employ analytics tools to analyse purchase behaviour and seasonal trends to predict sales spikes; furthermore they can implement machine learning models which continuously learn from data to optimise forecasts; finally they must prioritise a streamlined supply chain which reduces errors or late orders by streamlining fulfilment and fulfilling product more quickly and accurately.
Provide customers with a smooth shopping experience by providing flexible return policies, restocking fees and customised shipping options. In addition, implement AI capabilities for fast responses to inquiries or customer queries - this way increasing average order value and raising overall revenues through personalised shopping experiences.
ERP integration makes syncing inventory and pricing data across online channels simple, streamlining ecommerce operations in ways such as invoicing & billing, planning & budgeting, supply chain management and more. You can even track vendor information such as lead times and performance metrics to ensure an efficient supply chain experience.
ERP solutions for eCommerce provide you with a means to both optimise warehousing and fulfill customer orders faster, as well as automate reordering and replenishment by setting reorder points based on product stock levels; additionally you can set quantities per product/category or all items in your catalog for auto replenishment based on stock levels or set individual point quantities per reorder point for individual items or the catalogue altogether.
Furthermore, customers can track product returns, order status updates and shipping info through a convenient self-service portal designed specifically for them allowing employees to enter orders online from anywhere at their own convenience, helping businesses save costs associated with costly fax/telephone/mail orders entered manually by employees entering online orders from anywhere without incurring extra charges from employees entering orders manually by employees entering online orders directly themselves from anywhere within their own offices or by entering orders from anywhere with employees accessing an online portal allowing employees to enter orders quickly from anywhere remotely and eliminating costly fax/telephone/mail orders entering online orders from employees entering them manually while eliminating costly fax/telephone orders entered via employees entering online orders remotely from anywhere to reduce cost-offside of which employees from entering costly fax/telephone/mail orders via employee entering employees entering orders from multiple employees using expensive remote fax/phone orders being received during normal office hours of work day or using mail-off from employees entering orders entered orders online without using manual process by automating employees entering them manually into online orders anywhere quickly while entering online orders directly online orders entering orders through employees entering orders entering orders directly themselves within 24x25 orders being filled manually by employees entering orders without employees entering orders through costly mail-mail orders entering from entering orders entered orders manually being entered by entering orders manually from mailing-off online entry cost-mail orders being taken when employees entering orders from mail/telephone/mail orders being entered online by entering online entry/mail/mail/mail orders enter via phone/mail input by employees entering them by employees entering entering online orders from employees entering orders then placing.
Marketing
The most successful eCommerce solutions rely on analytics for actionable insights. By connecting your online store to Microsoft Dynamics CRM/ERP and other business applications, you can streamline order processing and fulfilment, offer customised customer experiences, increase sales revenue, boost employee productivity, optimise operations and supply chain management and much more.
Utilizing IES Microsoft Dynamics eCommerce Manager, your customers and sales partners can quickly and reliably place orders. The system streamlines order entry by eliminating cumbersome and error-prone fax, phone and mail orders while speeding response time and providing accurate orders faster to your customers - as well as helping prevent costly data entry errors. Furthermore, sales and service teams can leverage this system to strengthen relationships more closely while improving overall customer service, product marketing strategies and engagement efforts.
Provide an outstanding B2B customer experience and enable fast and simple fulfilment for businesses of any size across all devices, such as web, mobile phone, tablet and point-of-sale (POS). Automate the selection process of an ideal shipping partner to print barcodes and track shipments for customers while streamlining business processes by eliminating manual data entry between systems - plus show website customers up-to-date information regarding account, products pricing & availability at all times!
Expert ecommerce development company makes it simple and cost-effective to build and manage highly customizable, easy-to-use branded web stores for engaging your customers across channels. E-commerce Dynamics enhances B2C and B2B omnichannel commerce experiences by offering an intelligent connected platform which unifies back office, in store, and e-commerce enabling tailored engagement of customer engagements, outcomes driven by data collection tools, and maximised productivity for improved omnichannel commerce experiences.
